Updated Date: 5th March, 2024

Introduction:

At S2hosting, we are committed to providing high-quality services that meet your needs. If you are not satisfied with your purchase, our Refund Policy outlines the conditions under which we offer refunds. By purchasing our services, you agree to comply with this policy.

Eligibility for Refunds:

1. Refund Request Period: To be eligible for a refund, you must request it within 48 hours of your purchase. Refund requests made after this period will not be considered.

2. Applicable Services: Refunds are applicable only to the initial purchase of our services and not for renewals or subsequent purchases. Custom development work, consulting services, and any fees paid for domain registration or third-party services are non-refundable.

Non-Refundable Services:

1. Custom Development Work: Services involving custom development, such as website design, branding, and identity creation, are non-refundable due to the personalized nature of the work.

2. Consulting Services: Fees paid for consulting services are non-refundable, as these services are provided based on your specific needs and requirements.

3. Domain Registration and Third-Party Services: Any fees paid for domain registration or third-party services are non-refundable, as these services are provided by external vendors.

How to Request a Refund:

1. Refund Request Process: To request a refund, please contact our customer support team at support@s2hosting.com with your order details and the reason for the refund request. Include your name, email address, and any relevant order or invoice numbers.

2. Review and Response: Our customer support team will review your request and respond within 2 business days. We may ask for additional information or clarification to process your request.

3. Approval and Processing: If your refund request is approved, we will process the refund and apply a credit to your original method of payment within 5 business days. You are responsible for any bank or payment processing fees that may apply.

Disputes and Refunds:

1. Billing Disputes: If you believe there is an error in billing, please contact our billing department at support@s2hosting.com within 2 days of receiving the invoice. We will investigate the issue and respond within 2 business days.

2. Chargebacks: Initiating a chargeback without contacting our customer support team first may result in the suspension of your account and services. We encourage you to contact us directly to resolve any billing disputes.

Changes to Refund Policy:

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.

Contact Us:

If you have any questions about our Refund Policy, please contact us at:
support@s2hosting.com