Updated Date: 5th March, 2024

Introduction:

This Payment Policy outlines the terms and conditions related to payment for services provided by S2hosting. By purchasing our services, you agree to comply with this policy.

Payment Terms:

1. Accepted Payment Methods: We accept the following payment methods:

• MTN Mobile Money
• Bank Transfers (for corporate clients)

2. Billing Cycle: Services are billed on a monthly, quarterly, or annual basis, as specified in your service agreement. You will be billed in advance for the upcoming billing cycle.

3. Payment Due Date: Payments are due on the first day of each billing cycle. Invoices will be sent via email 15 days before the payment due date.

Late Payments:

1. Grace Period: A grace period of 7 days is provided for late payments. During the grace period, you will receive reminders to settle the outstanding amount.

2. Late Fees: A late fee of 3% of the invoice amount will be applied if the payment is not received within the grace period.

3. Service Suspension: If payment is not received within 30 days after the grace period, your services may be suspended. Services will be reactivated once the outstanding balance, including any late fees, is paid in full.

Disputes and Refunds:

1. Disputes: If you believe there is an error in billing, please contact our billing department at support@s2hosting.com within 2 days of receiving the invoice. We will investigate the issue and respond within 2 business days.

2. Refunds: Refund requests are subject to our Refund Policy. Eligible refunds will be processed and credited to your original payment method within 5 business days.

Changes to Payment Policy:

We reserve the right to update this Payment Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.

Contact Us:

If you have any questions about our Refund Policy, please contact us at:
info@s2hosting.com